POLICIES

Arrival Time

Please arrive 15 minutes prior to your appointment as this time is used to prepare for your service. If you arrive late, we cannot guarantee the full length of your service; however, you will be responsible for payment in full.

Cancellation Policy

All Spa appointments and bachaelor parties must be reserved with a credit card. These appointments have been especially reserved for you. If you must cancel, please give us 24 hours notice; Spa Packages and bachaelor parties require 48 hours notice. Failure to do so will result in a 50% charge of your services. A no show will result in a 100% charge of your services.

Spa Etiquette

Please respect the tranquility of our spa environment by turning off your cell phone during your visit. To maintain a serene ambiance, and for the privacy and comfort of our guests, no children under the age of 13 will be permitted in our spa. Guests who do not receive spa services do not have access to our rooftop area.

Salon Etiquette

For your comfort and safety, as well as that of others, we ask that you please refrain from bringing children unless they are receiving services. Any child receiving services under the age of 12 MUST be accompanied by an adult, with NO exceptions.

 

In addition, NO PETS are allowed in the salon. Only service dogs are allowed when the guest has a physical disability, and the dog must be on a leash by the individual’s side at all times.

Gratuities

Gratuities are not included in the price of any service, package, or gift certificate. For those wishing to show appreciation for a job well done or a service enjoyed, gratuity envelopes are available in the spa. The industry averages are from 15-20% of the service.

No Smoking

Smoking is not allowed on the premises in order to comply with LEED® restricitions.

Returns & Exchanges

If for any reason you are not satisfied with you Dieci Uomo Purchases, simply return the unused product within 30 days of your purchase and we will be happy to refund your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Dieci Uomo products.  Please note: there are no refunds or exchanges on sale items.

We’re sorry, but return shipping fees are not refundable.

 

*Gratuities are not permitted on credit cards
*Major Credit Cards Accepted
*Prices subject to change without notice